Last December 7, 2009, I am in a training room, clueless about a job which is new to me. Our trainers tried their best not to alienate everyone. Yup, it’s my third time to work for a BPO company, but it’s my first time to be a tech support. I don’t have that vast knowledge when it comes to troubleshooting some tech stuff. Trust me; I’d prefer paying my brother to fix my virus infested PC rather than spending hours, clueless about what I’m doing. Also, It’s my first time to be in a foreign account, I must admit, I am not that accustomed speaking English, I am a blabbermouth and I tend to have breakdown when I’m nervous.
Well, after almost a month of training, I accepted my fate and tried to give it a shot. Being a tech support for some months taught me many things about our callers. I learned how to appreciate their humor, tolerate their crazy remarks, and be passive on their sarcastic remarks and remorse on their frustrations. I also learned how to understand different kinds of accents, from northern and southern America, Canadian, Indian, Chinese, Mexican, French and of course, the most popular, Filipino accent.
Three months from training, I decided to quit, I’ll just finish the 6 months contract. I mean, who wants a crazy graveyard schedule, health risks [heartburns on every irate and unreasonable caller] and missing special occasions with family and friends. I always encounter a caller who will call just to shout to a poor tech support because they’re frustrated with the product. Some are unreasonable, we’re just there to accept calls and help them troubleshoot and solve their problem over the phone, and we’re not the one who made the product. Well, you cannot just answer them bluntly, the customer is always right.
But days before my contract ends, a sudden realization came to me, this job was able to provide my needs and wants, able to enjoy new things and learned how to be calm and collected at times. I think God gave me this test to gain things that he knew will be useful in the future.
I met new friends and comrades which made my job easier. The working environment is friendly and I think it’s one of a kind. You can hang out with your bosses and still have the same weight of respect to each other when at work. I learned a lot of the tech stuff; that there are many things to consider solving a printer problem. I am grateful at times. [Especially during our offs] but there are some days that I ask God some reason why I have to stay on a certain job that gives me some stress. I always pray while I’m on my way to work, asking him to give me a reason to stay and forgiveness for being impatient and ungrateful at times.
Fast forward to this day, I am now celebrating my first year with the company. The job doesn’t alienate me anymore, yet up to this day I’m still wondering how I was able to survive a year of taking calls and speaking to various types of people. I can’t figure out how I was able to be patient to some irate callers and handle some awkward and frustrating situations with some callers.
I just remembered my final interview with the company a year ago. “How long will you stay with the company?” I can’t recall the exact answer I gave but I’m sure I gave them an idea that I’ll stay as the company provides me growth and opportunity. Well I think I did grow in some aspect [physically and figuratively] like I can now speak and interact in English confidently and I gained a lot of technical skills.
So with this I would like to thank God for the opportunity, bosses, coaches and product specialists that help me survive and solve each call, to my teammates for making the job a lot easier and fun and to my family who always pray for my safety every night I go to work.
Until now I can’t imagine staying that long in a stressful world of BPO. I often got heartburns and difficulty of breathing caused by stressful irate callers but here I am, looking forward to end this year with this company.
What would be in store for me next year? Will I stay in the company for another year? God will answer my prayer and will give a break in another field? Well come what may, I would be grateful whatever he will give me. I am still blessed, that’s what I can say.
So to my batchmates. Cheers and Happy Anniversary 😀
So that’s for now guys.
So Till Then and Godbless 😀
Yeah. I handled pain for weeks but I think there are some limitations; I’m just a man, not a masochist. Someone told me that pain makes you feel that you’re still alive. But this kind of pain is nonsense, I’m not talking about love [*snicker*] but I’m pertaining to my right toe.
It’s embarrassing that an ingrown nail will make a man cry. I’m not kidding. I suffered excruciating pain for weeks and sometimes, I can’t sleep or eat or concentrate at work, the pain is like having toothache.
I consulted some doctors, underwent some blood test and medications until they gave me a go signal for surgery. Extraction and draining the infection will be the last resort. I even got a high fever during the medication, sign that the bacteria went to my blood already.
Yesterday, after completing my Philhealth and HMO forms, I packed my bag with two kinds of slippers, some chocolates [yes I just did] and “Ultraviolins” ; collection of shorts by Khavn. I just kept thinking that I’ll go to a camping trip, just not to be nervous. I can’t help myself to cringe whenever I think of those large long and pointy syringes, and don’t forget the procedure.
I’m in the operating area thirty minutes after one o’ clock of the afternoon, Makati Med’s OR is so freakin’ cold and you’ll feel that you’re breathing sterile air. A pretty nurse [or intern] approached me and ordered me to change clothes, remove my beadworks and even asked if my undergarment is made of cotton. I am blushing as I answered yes….do boxers counts? And because I went there unaccompanied, she took good care of my belongings. Another nurse came in and measured my vital signs and BMI. Cause of the preparation, it seems that I will undergo in a major operation, something like a heart bypass or something. The cold and sterile air made me more nervous, and I cringed a lot thinking about those pointy tools and syringe.
Two cute nurses held me to the operating table, put some respirator, some patches for their BP machines and clip to my index finger to monitor my heartbeat [[did I mentioned I have asthma before?], anyway, my surgeon came in, with his assistants, another surgeon and two more nurses.
The surgeon cleansed my right foot, especially my right toe, the nurses on the other side are making a roll call of the equipments, gausses , and anesthesia that will be used. After some minutes, they gathered around my right foot, planning their attack, I mean the procedure. 😀
Then a nurse began another roll call; and announced the patient’s info.
NURSE TO SURGEONS, NURSES & INTERNS : “Roundcall po muna tau before we start , we will do a incision and draining of the toe on the right foot. patient’s name:[blank], 23 yrs old, Married..”
AKO [nasa operating table, pinapawisan] :”single pa po ako miss.”
NURSE : “sabi dito sa file, married na po”
AKO: “single pa po,pkibago nalang.”
NURSE: “Sure po ba na single kayo?”
AKO: “Hinde. Double.” sabay smile “single pa po ah.”
NURSE: [unconvinced] ah sige…kaw na ang single.
Then operation started…
I suddenly felt the pain as the syringe made an entry to the left portion of right foot, then after several seconds, I felt nothing. Numbness. Doc starts to asks me questions about my job, relationship et al., but the truth is, he is starting to extract something in my toe.
DOC : “matulis ba ito?” [ tinutusok tusok na niya yung injection sa dalari ko sa paa]
ME : [clueless]
NURSE: “mukhang oks na doc yung anesthesia”
DOC: “labas niyo na ang lagare…”
ME : “teka lang doc..teka lang” [sabay labas ng gabaldeng pawis sa aking noo]
DOC : “relax lang boss…joke lang…” sabay bulong sa katabing nurse “tago mo lang yan, wait for my signal”
[nakuha pa magjoke ni doc]
After almost 2-3 hours of talking about the pretty nurses in the hospital, RH Bill and the right way how to wear a condom, the anesthesia made the surgery painless and successful. I just felt a bit drowsy because of the anesthesia, but thank God everything went fine.
Before I left the hospital, my nurses made some round up, gave me some instructions on how to take care my wounds, made me signed some papers and escorted me out of the area. I felt great. As the anesthesia still in effect, I got my way to the bus station effortlessly. The pain started to kick in after an hour. Start of another agony.
So here I am, learning how to change my bandages and clean my wounds, I sometimes get a peak of the remembrance my surgeon gave me. A piece of what they extracted from my toe.
Haist. Lesson learned. I will go consult a doctor as soon I felt something wrong, I will not tolerate pain no more. ..as long as it’s about love. Naks.
So that’s for now guys. ’tis explains the blog’s hiatus 😀
So Till Then and Godbless 😀
Whether it’s about your kid’s 1st birthday, or your niece celebrating her 18th hurrah or your brother’s dream wedding; when it comes to sharing your memories, nothing beats a good AVP (audio video presentation) . Showing an audio-video presentation in an event is a nice way to share treasured memories to your invited guests.
Having your guests watch a 4-6 minutes of moving pictures will make them feel part of your life as you show not only pictures but a part of your history.
I do AVPs on my vacant time, and even I feel the same way every time I tweak, crop and animate photographs of my clients. Through those pictures, I witnessed a kid’s first vacation to a foreign land. A lad’s adventures on her chosen field, how a piece of candy made a couple deeply in love with each other and how a group of friends celebrate their mid-20s.
Digitizing memories in form of jpegs and memory sticks have it’s own advantages. It’ll not discolor, you can transfer, send it and manipulate is anytime you want. There’s no need to print it just to share it with your folks. You can do whatever you want and making it into an AVP is one them.
It’s been three years already since the first time I did an AVP for a client. Even though It caused me some sleepless nights, It is so rewarding to be a part of a certain celebration. It game a chance to discover some video editing tools as well. I do remember promising a tutorial on how to do AVPs by using various free and common softwares but I think it’ll take time ; I think I need to make my voice more articulate so you’ll be hearing a credible [and hunky or husky?] voice hehe 😀
I know it’s a month early, but I want to share you guys some AVPs I did for the past 3 years. It’ll be some sort of yearend report of my home based studio.
So guys, here are some treasured memories of my clients and friends : Enjoy.
One of my fave AVP I created for my SYNCOMASS family way back 2008. I don’t know Sony Vegas way back then. I only used MS Powerpoint and Moviemaker to create this overnight. It was shown on a bus while we are on way to Cavite. It is special to me, because it’s about our college graduation memories. Our 4 years of love-hate classroom relationship came to an end but even though some of us have to leave the country or disappeared literally, I’m glad that most of us are still connected to each other. Thanks to Facebook [before : Friendster : ]
It was requested by a college friend for her 21st birthday. Too bad she didn’t come to her own party. But she was able to have a copy of this a year after. Weird. But I enjoyed making this AVP while discovering hidden talents of Ulead Video Studio. I also put a personal touch on this : Matt Nathanson’s “Come on get Higher”.
Time flies fast. I did an AVP for the baptismal of this kid before and last thing you know, he’s celebrating another birthday. Nice to get a client like this. I was able to witness how that kid grows. Daig ko pa ninong hehehe 😀
AVP for the 3rd birthday hurrah of Coco, God knows how the whole clan loves him 😀
Freelance work for Creative Vision Photography. This is one of my fave projects because of the freedom given to me. I was able to play a lot of colorful graphics , choose the song and even the pictures to use. For me, it came out good. The whole thing was done in Sony Vegas 8
Corporate videos shouldn’t be boring and dull. I created this party by using sleek transition and paint splats. Even nostalgic to use Hansons “Mmmbop”. [okay, I’m guilty, that’s one of my fave songsthat should be played on my funeral. Odd. Hehehe ]
And to wrap up, would like to show you a closing billboard of a project that took almost 5 months in the making. My friends over at CLL hard worked for this one and to end a serious College AVP is a funny blooper reel. I enjoyed having some sleepless lugaw nights with them.
So there you go for now. I’ll be posting my wedding AVP next time; I have to collect them first but hoped that you enjoyed watching my fave projects.
BTW, check out my AVP, OBBs,and 2D animations on youtube. Just Youtube search : UREIQN and more videos on my portfolio site : www.ureiQn.multiply.com. For post prod, 2D animation, AVP and photography services rates, just email me at email@example.com [heheh promote? :D]
So that’s for now guys.
So Till Then and Godbless 😀